Billing & Subscription
ZenServe uses a simple subscription model designed to keep the platform sustainable while remaining accessible to Zendos of all sizes.
In this guide:
Trial Period
Every new Zendo starts with a 60-day free trial. During this time you have full access to all features, including:
- Unlimited members
- Unlimited events and positions
- Email notifications and reminders
- Custom subdomain portal
- File attachments (Supporter feature preview)
No credit card is required to start your trial. You'll receive email reminders at 14 days and 3 days before your trial ends.
Tip: Use the trial period to fully set up your Zendo, invite members, and run at least one event cycle before deciding on a plan.
Pricing Plans
ZenServe offers two subscription tiers, both with monthly and annual billing options:
Sustainability
$13/month
or $143/year (save $13)
Covers the essential costs to keep ZenServe running.
- Unlimited members
- Unlimited events & positions
- Email notifications
- Custom vanity URL
Supporter
$20/month
or $200/year (save $40)
Helps sustain ongoing development and includes premium features.
- Everything in Sustainability
- Upload attachments for positions & events
- Text message reminders for event signups
- Send notifications from your own domain
Annual billing saves approximately 8% and is preferred by many nonprofit organizations for budgeting purposes.
Managing Your Subscription
Administrators can manage the subscription from the Billing page, accessible from Settings or the navigation menu.
Starting a Subscription
- Go to Settings and click Billing & Subscription
- Select your plan (Sustainability or Supporter)
- Choose monthly or annual billing
- Enter your payment details
- Click Subscribe Now
Your subscription begins immediately, and you'll receive a confirmation email with your receipt.
Cancelling
You can cancel your subscription at any time from the Billing page. When you cancel:
- You'll retain full access until the end of your current billing period
- No further charges will be made
- After the period ends, your account enters read-only mode
- You can reactivate at any time
Reactivating
If you've cancelled but are still within your billing period, you can reactivate your subscription from the Billing page to continue uninterrupted service.
Subscription Status
Your subscription can be in one of several states:
Your 60-day free trial is active. Full access to all features.
Your subscription is current and payment is up to date.
A recent payment failed. Please update your payment method to avoid service interruption.
Your trial has expired or subscription has lapsed. Data is preserved but editing is disabled.
Read-Only Mode
When your account enters read-only mode (after trial expiration or subscription lapse), the following restrictions apply:
What's Restricted
- Creating new events
- Creating new positions
- Inviting new members
- Accepting position signups
- Modifying events or positions
What's Preserved
- All your data remains intact
- Members can still log in and view schedules
- Historical records are accessible
- You can export your data
Restoration: Once you subscribe or renew, full access is restored immediately. No data is ever lost due to subscription status.
Payment Issues
If a payment fails, you'll receive an email notification. Here's what happens:
- Your account is marked as Past Due
- You have a grace period to update your payment method
- We'll automatically retry the payment
- If payment continues to fail, your account will enter read-only mode
Updating Payment Method
To update your payment method:
- Go to Billing & Subscription
- Your current payment method is displayed
- Enter new card details to replace it
Questions about billing?
Contact us at [email protected] and we'll be happy to help.