Privacy Policy

Overview

ZenServe ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our volunteer scheduling platform.

Information We Collect

We collect information you provide directly to us, including:

• Account Information: Name, email address, and password when you create an account
• Organization Information: Zendo name, location details, and timezone preferences
• Usage Data: Event signups, position assignments, and scheduling preferences
• Communication Data: Messages and notifications sent through the platform

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Send you notifications about events and scheduling updates
• Process transactions and send related information
• Respond to your comments, questions, and support requests
• Monitor and analyze trends, usage, and activities

Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties. Your information is shared only with other members of your Zendo organization as necessary for the platform to function (e.g., coordinators can see member names for scheduling purposes).

Data Security

We implement appropriate security measures to protect your personal information. All data is transmitted over encrypted connections (HTTPS), and we use industry-standard practices to secure our infrastructure.

Data Retention

We retain your information for as long as your account is active or as needed to provide you services. You may request deletion of your account and associated data by contacting your Zendo administrator or our support team.

Cookies

We use cookies to maintain your session and remember your preferences. These are essential for the platform to function and cannot be disabled while using ZenServe.

Third-Party Services

We use the following third-party services:

• Stripe: For payment processing (Supporter plan)
• Resend: For sending email notifications
• Google OAuth: For optional sign-in authentication

Each of these services has their own privacy policies governing the data they process.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your account and data
• Export your data in a portable format

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy, please contact us at [email protected].